Terms of Service

Last updated: November 9, 2026

This page is the current version. Our policies change from time to time, so before you rely on a copy you saved or printed, check this page or email us to make sure you have our latest version.

These Terms of Service ("Terms") are an agreement between you and ring2order, LLC, a New Mexico limited liability company based in the United States ("we", "us" or "our"). myDOTfile.com is a product of ring2order, LLC. These Terms cover your use of the myDOTfile.com app, website and related services (together, the "Service"). By creating an account, buying a subscription or using the Service, you agree to these Terms. If you are agreeing on behalf of a union or other organization, you confirm you have authority to bind it, and "you" includes that organization.

1. The Service

myDOTfile.com helps commercial drivers prepare the paperwork carriers ask for when hiring, including the Driver's Application for Employment, the Request for Safety Performance History and the Request for Drug & Alcohol Testing History. With the Service you can:

• keep a profile of your addresses, employment history and driving experience;
• keep sensitive details, such as your Social Security number, date of birth, license details, accidents, violations and drug & alcohol answers, in an encrypted vault on your own device;
• look up carriers by name or USDOT number using public FMCSA data;
• create, sign, save and share completed PDF forms from your device;
• on the Advanced plan, when available, receive blank forms from companies at a private email address.

myDOTfile.com is not a carrier, employer, staffing agency, government agency or law firm, and is not affiliated with the U.S. Department of Transportation or FMCSA. We do not decide whether you are hired, and we do not give legal advice.

2. Your account

• You must be at least 18 years old and give accurate information.
• You are responsible for keeping access to your email and device secure, and for everything that happens under your account.
• Tell us straight away if you think your account has been used without permission.

3. Your information and the on-device vault

Sensitive details stay on your device. Information you put in the vault, your signature and your completed forms are encrypted and stored only on your device. We do not receive them, so we cannot see, back up or recover them. If you lose your device, delete the app's data or forget your vault passcode, that information is lost and you will need to enter it again.

You are responsible for your forms. You are responsible for the accuracy and completeness of everything you enter and every form you sign and send. Check each form before you sign or share it. Giving false information on DOT employment forms can have legal consequences.

Sharing is your choice. A completed form leaves your device only when you share, save or export it. Once you send it to someone, how they handle it is up to them.

Blank forms only by email. On the Advanced plan, forms sent to your myDOTfile email address are processed on our servers to find their fields. Only blank forms should be sent there. Do not send or ask others to send forms containing personal information to that address.

4. Payment and taxes

Paddle is our reseller. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: you buy your subscription from Paddle, which handles payment, invoicing, sales tax and VAT, and customer service questions about orders and refunds. Paddle's own buyer terms also apply to your purchase. We do not receive or store your full card details.

Plans and prices. The Service is offered as monthly or yearly subscriptions. Current prices are shown on our pricing page. The price that applies to you is the one shown at checkout and on your invoices. Subscriptions renew automatically at the end of each period until cancelled.

Union discounts and memberships. A union may give its members a discount code or pay for memberships and assign them to members. A union-paid membership lasts only while the union keeps paying for it and keeps it assigned to you. If it ends, you can buy your own plan to keep using paid features.

Taxes. Prices are in US dollars. Any sales tax or VAT that applies is added at checkout.

Failed payments. If a payment fails, paid features may stop until the payment is made.

Price changes. We may change our prices. We will tell you at least 30 days before a price increase applies to your subscription, and you can cancel before it takes effect.

5. Cancellation and refunds

You can cancel your subscription at any time from the Account screen in the app or by contacting us. Cancellation takes effect at the end of your current billing period, and you keep access until then. Refunds are handled under our Refund Policy.

6. Acceptable use

You may not use the Service for anything unlawful, harmful or misleading, to create forms for another person without their permission, to submit false information, or to interfere with or try to gain unauthorized access to the Service or other people's accounts.

7. Public carrier data

Carrier names, USDOT numbers and addresses come from public FMCSA data. That data can be out of date or incorrect, and we do not guarantee it. Check carrier details before you send a form.

8. Availability and changes

We work to keep the Service running, but we do not guarantee it will be uninterrupted or error-free. It depends on internet, email, payment and other providers outside our control. We may update or change features from time to time. If we make a change that significantly reduces the Service you pay for, we will tell you in advance where we reasonably can.

9. Intellectual property

The Service, the myDOTfile.com and ring2order names and logos, and all related software and content belong to ring2order, LLC or its licensors. These Terms give you a limited, personal, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, reverse engineer or build a competing product from the Service. Your information and your completed forms belong to you.

10. Disclaimer

Except as stated in these Terms, the Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Automated features, including form filling, carrier lookup and, when available, reading emailed forms, can make mistakes. You are responsible for checking every form before you sign or send it.

11. Limitation of liability

To the fullest extent allowed by law:

• Limited to what you paid. Our total liability for all claims together relating to the Service or these Terms is limited to the amount you paid for the Service in the three months before the event that gave rise to the claim.
• No indirect losses. We are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost wages, lost job opportunities, lost data or damage to reputation.
• Your device and your forms. We are not liable for information lost from your device or vault, for errors in information you enter or in public carrier data, or for what anyone does with a form after you share it.

Nothing in these Terms limits liability that cannot be limited by law, or your rights under consumer laws that apply to you.

12. Indemnity

To the extent the law allows, you agree to defend, indemnify and hold harmless ring2order, LLC and its members, managers, officers, employees and contractors from claims, losses and costs (including reasonable attorneys' fees) arising from information you submit, forms you sign or send, your misuse of the Service, or your breach of these Terms or the law.

13. Suspension and termination

We may suspend or end your access if you seriously or repeatedly break these Terms, or if we must do so by law. You may stop using the Service at any time, and ask us to delete your account by email. Sections 3, 7 and 9 to 15 continue after your account ends.

14. Dispute resolution: binding arbitration

Please read this section carefully. You and ring2order, LLC agree to settle disputes by binding individual arbitration, not in court, before a jury or in a class action.

Informal resolution first. Before either side starts arbitration, it must send the other a written notice describing the dispute and what it wants. Send yours to support@mydotfile.com; we will send ours to the email on your account. For 60 days after the notice is received, both sides will try in good faith to resolve it.

Arbitration. If the dispute is not resolved, either side may start binding arbitration with National Arbitration and Mediation ("NAM") under its consumer rules in effect at the time. Hearings are held by video conference unless the arbitrator decides otherwise. The arbitrator can award the same individual relief a court could. The US Federal Arbitration Act governs this section. Fees are paid as NAM's consumer rules provide.

Exceptions. Either side may bring an individual claim in small claims court if it qualifies, or ask a court for an urgent order to protect intellectual property or stop misuse of the Service.

No class actions or jury trials. Disputes may be brought only on an individual basis. You and ring2order, LLC each give up the right to a jury trial.

Opting out. You can opt out of this arbitration section by emailing us within 30 days of first accepting these Terms.

Governing law. These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-law rules. Any dispute that goes to court will be heard in the state or federal courts located in New Mexico, unless the consumer laws where you live give you the right to bring it there.

If any part of this section is found unenforceable, the rest still applies; if the ban on class actions is found unenforceable for a claim, that claim goes to court instead of arbitration.

15. General

We may update these Terms. If a change is significant, we will notify you by email or in the app before it takes effect. Continuing to use the Service after that means you accept the updated Terms. If any part of these Terms is found unenforceable, the rest stays in effect. These Terms, with our Privacy Policy and Refund Policy, are the entire agreement between you and us about the Service. You may not transfer your account without our written consent.

16. Contact

ring2order, LLC
Email: support@mydotfile.com