Privacy Policy
Last updated: November 9, 2026
This page is the current version. Our policies change from time to time, so before you rely on a copy you saved or printed, check this page or email us to make sure you have our latest version.
This Privacy Policy explains how ring2order, LLC ("we", "us" or "our") collects, uses and shares personal information through myDOTfile.com, a product of ring2order, LLC: the myDOTfile.com app, this website and related services (together, the "Service"). Questions: support@mydotfile.com.
1. Our core promise
Your most sensitive information never reaches us. Your Social Security number, date of birth, driver's license details, accidents, violations, drug & alcohol answers, your signature and your completed forms are encrypted and stored only on your device. Our servers create forms with those fields left blank, and your device fills them in. We never upload or sync that information, never send it to other companies, and never put it in logs, analytics, crash reports, web addresses or notifications. It leaves your device only when you choose to share, save or export a form.
2. Information we collect
From drivers
- Account details: your email address, used to sign you in.
- Profile details you enter to fill in your forms: name, phone, email, addresses, employment history (including employer names and USDOT numbers) and driving experience.
- Subscription details from Paddle, such as your plan, subscription status and transaction records. We do not receive or store your full card details.
- Any union discount code you use, and whether you hold a membership paid for by a union.
From unions
- Union name and local number, contact name, email and phone, an estimate of members, and the member email addresses a union assigns memberships to.
Forms emailed to you (Advanced plan, when available)
- Blank forms that companies email to your private myDOTfile address, so we can find their fields. These are deleted automatically after 7 days. Only blank forms should be sent to that address.
From website visitors
- Basic technical information such as IP address, browser type and pages visited, collected by our hosting and security provider to keep the site secure and working.
- Anything you send us by email.
3. How we use information
- To fill in your forms and run your account.
- To look up carriers in public FMCSA data when you search by name or USDOT number.
- To process subscriptions, union discounts and union-paid memberships, and provide support.
- To keep the Service secure, prevent fraud and abuse, and fix problems.
- To comply with the law.
We do not sell personal information, we do not share it for cross-context behavioral advertising, and we do not use it to market other companies' jobs or products to you.
4. What unions can see
A union that pays for memberships sees the email addresses it assigned them to and whether each one has been claimed. It never sees your profile, your forms or anything in your vault.
5. Who we share information with
- Service providers that help us run the Service: database, sign-in emails and file storage (Supabase) and website hosting, email and security (Cloudflare).
- Paddle, our reseller and Merchant of Record, which processes payments and handles taxes. Paddle's privacy policy applies to the information you give it at checkout.
- On the Advanced plan, when available: an artificial intelligence provider (OpenAI) to locate the fields on blank forms emailed to you. Only the blank form is sent, never your personal information.
- Legal and safety: when required by law, or to protect the rights, safety and property of our users, the public or us.
- Business transfers: as part of a merger, acquisition or sale of assets, with the information remaining subject to this policy.
Carrier searches send only the company name or USDOT number you type to look up public FMCSA records.
6. How long we keep information
- Profile and account information: while your account is active. To delete your account, email us and we will delete it within 30 days, except where we must keep records for legal reasons.
- Blank forms emailed to you: 7 days.
- Billing and subscription records: as long as needed for tax, accounting and legal purposes.
- Information in your on-device vault: on your device until you delete it. We never have a copy.
7. Security
We use encrypted connections, access controls that limit each account to its own data, and restricted access for our systems. Your vault is encrypted on your device with your passcode, which we never receive and cannot recover. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Cookies and tracking
The Service has no advertising or analytics trackers. Our hosting provider may set strictly necessary cookies for security. The app uses your browser's storage to keep you signed in and to hold your encrypted vault. Paddle's checkout may use its own cookies, described in Paddle's privacy policy.
9. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to object to or limit some uses of it. California residents have these rights under the California Consumer Privacy Act. You can update your profile in the app at any time. To make a request, email support@mydotfile.com with "Privacy request" in the subject. We may need to verify your identity first. We will not treat you differently for using your rights.
10. Children
The Service is for adult commercial drivers and is not directed to children under 13. We do not knowingly collect personal information from children.
11. Where information is processed
We are based in the United States, and information is stored and processed in the United States. Some service providers may process information in other countries as part of providing their services to us.
12. Changes to this policy
We may update this policy. We will change the "Last updated" date above and, for significant changes, notify you by email or in the app.
13. Contact
ring2order, LLC
Email: support@mydotfile.com