Refund Policy

Last updated: November 9, 2026

This page is the current version. Our policies change from time to time, so before you rely on a copy you saved or printed, check this page or email us to make sure you have our latest version.

myDOTfile.com is a product of ring2order, LLC. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are issued by Paddle to your original payment method.

Cancelling your subscription

You can cancel at any time from the Account screen in the app (Manage billing or cancel), or by emailing us. Cancellation takes effect at the end of your current billing period. You keep full access until then, and you will not be charged again.

We do not give partial refunds for the unused part of a billing period, except where the law requires it or this policy says otherwise.

Refunds within 14 days

If you are not satisfied, you can ask for a full refund within 14 days of a payment, for monthly and yearly plans. We reply within 3 business days. Approved refunds go back to your original payment method.

Union-paid memberships

Refunds for memberships a union bought for its members are requested by the union, under the same 14-day window. A member using a union-paid membership has not paid us and is not owed a refund when the union ends or reassigns that membership.

Billing errors and duplicate charges

If you were charged twice, charged the wrong amount, or charged after cancelling, contact us and we will correct it and refund the incorrect amount.

How to request a refund

Email support@mydotfile.com with the email on your account and the date and amount of the charge. You can also contact Paddle directly through the link on your receipt, or at paddle.net.

Your legal rights

Nothing in this policy affects any rights you have under the consumer laws that apply to you.

Contact

ring2order, LLC
Email: support@mydotfile.com